The principal concerns are:

The concerns related to information were primarily associated with a desire to avoid overloading already taxed users with yet more information. The concern was as much about the new information that would now be available as it was about eliminating “old or wrong data” or knowledge that   was no longer valid. This assertion that omitting the unimportant may be as important as concentrating on the important in determining what knowledge to include in KMS. Concern was expressed about customer and client confidentiality now that much information would be gathered and widely available in organizations.